Dylan Doss

Mitchell Humphrey & Co., Saint Charles, Missouri

Technical Support Analyst

OCT 2021 – PRESENT

-   Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
-   Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
-   Served as first point of contact for incoming technical service calls and emails.
-   Critical assessment; Knack for breaking down and simplifying technical concepts.
-   Monitored service orders to completion and closed service tickets.
-   Maintained up-to-date case documentation for future reference.

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Cerner Corporation (Oracle), Kansas City, Kansas

Solution Analyst

SEPT 2019 – OCT 2021

-   Upheld exceptional customer satisfaction based on all client surveys I received.
-   Earned federal alignment to support VA and DoD EHR users and projects.
-   Troubleshooting: Cerner Millennium and non-millennium applications, including AD provisioning to resolve user authentication and authorization issues.
-   Extensive account provisioning knowledge (HNAuser.exe, position and password changes, user groups, organization level, aliasing, Account Deactivation/reactivation, keychains).
-   Adaptability working with multiple shadowing device tools (GoToAssist, TeamViewer, & Bomgar).
-   Knowledge contact for Citrix server, and session maintenance (cleanup tool utilities, bounce Citrix sessions) helping users who're unable to launch, login, or startup applications.

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GT Global Group Inc., Kansas City, Missouri

Marketing Communications Associate

NOV 2018 – AUG 2019

-   Started as intern (while completing Bachelor's degree) to produce eye capturing print ads, increasing the company's social media branding and connecting all platforms.
-   Marketed vast range of products and closed sales daily; trained new associates.
-   Developed and sustained long-lasting relationships with customers.

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Salty Iguana Restaurant, Independence, Missouri

Food Truck Cook

MAY 2017 – AUG 2017

-   Verified sub-contractor at K.C. Royals - Kauffman Stadium.
-   Maintained efficient workflow and helped with daily truck preparations.
-   Prepared and dressed food in fast-paced environment working with teammates to maintain high customer satisfaction rate.
-   Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.

 

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QuikTrip, Kansas City, Missouri

Store Clerk

JUL 2015 – MAR 2016

-   Operate cash registers to process payments for merchandise and services.
-   Stock shelves with products, ensuring that all items are properly labeled, positioned, and priced.
-   Greet customers in a friendly and professional manner, providing excellent customer service.
-   Monitored work areas for cleanliness and functionality and removed obstacles for safety.