Technical IT Support Professional
I'm seeking work as a Technical Support Analyst, Help Desk Technician, or Junior-level Datacenter Technician. Currently, I'm striving to gain IT certifications starting with CompTIA A+ cert. Please consider my background if you have a moment: Near 5 years of experience in an Technical IT Support/Help Desk role, my software support background started, in Sep 2019, with supporting Doctors, Nurses, & Healthcare Professionals w/ a vast range of cloud-based clinical applications (Cerner Millennium and non-millennium) at Cerner (Oracle) based in Kansas City, Mo. This included Active Directory management, application software troubleshooting, common hardware troubleshooting, triaging requests, high level documentation, and paging next tier teams afterhours/weekends if necessary. After 1 year at Cerner, I earned federal alignment to support VA and DOD end users. I then moved to STL, MO for personal reasons. Most recently, with Mitchell Humphrey & Co, I supported our clients with customizable software applications and common hardware challenges they faced including Financial Management and Construction Management software. Working for MH&CO offered me basic understanding to SSMS (SQL Server Management Studio).